Privacy Policy

Overview

The Inflatable Source Inc. ("we," "us," or "our") is a custom inflatable design and manufacturing company headquartered in Dallas, Texas. We operate the website theinflatablesource.com and provide custom inflatable design, production, and consultation services. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, submit a quote request, book a consultation call, or communicate with us via SMS text message.

Information We Collect

When you submit a quote request, book a consultation, or otherwise contact us, we may collect the following personal information:

•Full name
•Email address
•Phone number (including mobile number for SMS communications)
•Organization, brand, or school name
•Project details, including dimensions, colors, logos, budget, and target in-hand date
•Preferred call time and consultation preferences
•Communications you send us, including messages and attachments

We also collect limited technical information automatically when you visit our website, such as IP address, browser type, pages visited, and referral URLs. This data is used for analytics and website security purposes.

How We Use Your Information

We use the information we collect to:

•Respond to quote requests and provide custom inflatable estimates and 3D concept renders
•Schedule and conduct engineering consultation calls
•Coordinate project details, production, and delivery logistics
•Send SMS text messages related to your project, quote status, and consultation scheduling
•Send follow-up communications regarding your inquiry or project
•Improve our website, services, and customer experience
•Comply with legal obligations and protect against fraud

By providing your mobile phone number and checking the SMS opt-in consent box on our quote or consultation form, you expressly consent to receive SMS text messages from The Inflatable Source at the telephone number you provided. This consent is required for us to send you text message communications.

Message frequency: Message frequency varies. You may receive messages related to your quote request, consultation scheduling, project status updates, and follow-up communications. We do not send marketing or promotional SMS without your explicit consent.

Opt-out: You may opt out of receiving SMS text messages at any time by replying "STOP" to any message we send you, or by contacting us directly at info@theinflatablesource.com or (888) 349-4386. After opting out, you may receive a final confirmation message. Standard message and data rates may apply according to your mobile carrier plan.

Help: You may reply "HELP" to any message for assistance with opt-in or opt-out, or contact us at info@theinflatablesource.com or (888) 349-4386.

We comply with the A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging requirements set by the Cellular Telecommunications Industry Association (CTIA) and major U.S. mobile carriers. Our SMS program is registered and operates under these guidelines.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

We do not sell your personal information. We may share your data with trusted third-party service providers who help us operate our business, including SMS messaging platforms, email service providers, analytics providers, and project management tools. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.

We may also disclose your information when required by law, court order, or to protect our legal rights and the safety of our customers and team.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including ongoing project coordination, and to comply with legal and accounting requirements. Quote requests and consultation records are typically retained for the duration of any active project plus a reasonable period thereafter for reference and support.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability. To exercise any of these rights, or to withdraw your SMS consent, contact us at info@theinflatablesource.com or (888) 349-4386.

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are intended for businesses, organizations, and institutions. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date above. For significant changes that affect your rights, we will provide additional notice, such as through SMS or email if applicable.

Contact Us

If you have questions about this Privacy Policy, our SMS program, or your personal data, please contact us:

•Email: info@theinflatablesource.com
•Phone: (888) 349-4386
•Hours: Monday–Friday, 8am–5pm CST
•Address: Dallas, Texas, USA